Introduction and Acceptance of Terms

These Terms of Service govern your use of the services provided by Northern Beaches Bowen. By booking an appointment, attending a consultation, or using our website, you agree to be bound by these terms.

If you do not agree with any part of these Terms, you should not use our services.

About Us

Business Name: Northern Beaches Bowen
Business Structure: Sole Trader (ABN 506 473 498 19)
Address: 69 Forest Ridge Circuit, Peregian Springs, QLD, 4573, Australia
Email: katie@sunshinemedicine.com.au
Phone: 426141608
Website: www.northernbeachesbowen.com.au

Northern Beaches Bowen provides Bowen Therapy services, a gentle, hands-on soft tissue therapy aimed at supporting musculoskeletal health, relaxation, and overall wellbeing.

Business Name: Northern Beaches Bowen
ABN: 506 473 498 19
Address: 69 Forest Ridge Circuit, Peregian Springs, QLD, 4573, Australia
Email: katie@sunshinemedicine.com.au
Phone: 0426 141 608
Website: www.northernbeachesbowen.com.au

For the purposes of Australian privacy law, we are the organisation responsible for deciding how your personal information is collected and used.

Our Services

We provide Bowen Therapy treatments tailored to your individual needs. Each treatment plan is based on your health history, current condition, and clinical assessment.

• Treatments are personalised and may vary between sessions 
• We aim to support your health and wellbeing, but results are not guaranteed 
• Our services are provided by a trained and qualified practitioner 

Bowen Therapy is a complementary therapy and should not be considered a replacement for medical diagnosis or treatment by a general practitioner or specialist.

Booking and Appointments

Appointments can be booked through our online booking system (Cliniko) or by contacting us directly.

• All appointments must be confirmed at the time of booking 
• You are responsible for ensuring your contact details are accurate 
• Please arrive on time for your appointment to receive the full treatment session 
• Late arrival may result in a shortened session without a fee reduction 

We reserve the right to reschedule or cancel appointments where necessary. If we need to do so, we will provide as much notice as reasonably possible.

Cancellation and No-Show Policy

We require at least 24 hours’ notice if you need to cancel or reschedule an appointment.

• Cancellations made with less than 24 hours’ notice may incur a cancellation fee 
• Failure to attend your appointment without notice (no-show) may result in a full session fee being charged 
• Outstanding cancellation or no-show fees must be paid before future appointments can be booked 

Cancellation fees may be collected at your next appointment or invoiced directly.

Fees and Payment

Payment is required at the time of your appointment.

We accept the following payment methods:

• In-clinic card payments 
• Cash 
• All fees are quoted in Australian dollars (AUD) 
• If payment is not made at the time of service, we reserve the right to issue an invoice 
• Outstanding invoices must be settled within a reasonable timeframe 

We reserve the right to refuse future appointments where accounts remain unpaid.

Consent to Treatment

Your informed consent is required before any treatment is provided.

This means:

• You will be given clear information about the proposed treatment 
• The expected benefits, risks, and any alternatives will be explained 
• You will have the opportunity to ask questions 

By proceeding with treatment, you confirm that you understand and agree to the proposed care.

You may withdraw your consent at any time, including during a treatment session.

Patient Responsibilities

• To ensure safe and effective care, you agree to:

  • Provide accurate and complete health information 
  • Inform us of any changes to your health, medications, or symptoms 
  • Follow any advice or home care recommendations provided 
  • Raise any concerns or discomfort during treatment promptly 

  Failure to provide accurate information may affect the safety and effectiveness of your treatment.

Minors and Under-18 Patients

We provide services to patients under the age of 18.

• A parent or legal guardian must provide consent for treatment 
• A parent or guardian must attend the appointment with the minor unless otherwise agreed 
• Consent will be documented as part of the clinical record 

We take appropriate steps to ensure the safety and wellbeing of all minor patients.

Limitation of Liability and Clinical Disclaimer

We take all reasonable care in providing our services; however, all healthcare treatments, including Bowen Therapy, carry some inherent risks.

• These risks will be explained to you as part of the consent process 
• You acknowledge that outcomes may vary and results are not guaranteed 

To the fullest extent permitted by law:

• We are not liable for any loss, damage, or injury arising from your use of our services, except where required under the Australian Consumer Law (ACL) 
• Nothing in these Terms excludes your rights under the ACL, including consumer guarantees that cannot be excluded 

Our services are not intended to replace:

• Emergency medical care 
• Diagnosis or treatment by a medical doctor 

If you have a medical emergency, you should seek immediate medical attention.

Professional Standards and Regulation

As a Bowen Therapy practitioner and member of the Bowen Association Australia (Membership No. 10599), we adhere to recognised professional standards, codes of conduct, and ethical guidelines for complementary healthcare practice in Australia.

We are committed to maintaining high standards of clinical care, professionalism, and ongoing education.

Complaints Procedure

We are committed to providing high-quality care and take complaints seriously.

If you have a concern:

1. Please contact us directly via email or phone 
2. We will acknowledge your complaint within a reasonable timeframe 
3. We will investigate and aim to resolve the issue promptly and fairly 

If you are not satisfied with the outcome, you may seek independent advice or escalate your complaint to a relevant consumer protection body in Queensland, such as the Office of Fair Trading Queensland.

Intellectual Property

All content on our website and materials, including text, logos, and images, is owned by Northern Beaches Bowen unless otherwise stated.

You may not reproduce, distribute, or use our content without prior written permission.

Website Use

Our website is provided for general information purposes only.

• It does not constitute medical advice 
• You should not rely on website content as a substitute for professional healthcare advice 
• We are not responsible for the content of third-party websites linked from our site 

Changes to These Terms

We may update these Terms of Service from time to time.

• Changes will be published on our website 
• Continued use of our services after changes are made constitutes acceptance of the updated terms

Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Queensland, Australia.

Any disputes arising from these terms will be subject to the jurisdiction of the courts of Queensland.

Contact Us

If you have any questions about these Terms of Service, please contact:

Northern Beaches Bowen
69 Forest Ridge Circuit
Peregian Springs, QLD, 4573
Australia

Email: katie@sunshinemedicine.com.au
Phone: 426141608
Website: www.northernbeachesbowen.com.au

Last Updated – 9 April 2026