Introduction

This Privacy Policy explains how Northern Beaches Bowen collects, uses, stores, and protects your personal information when you engage with our services, visit our website, or communicate with us.

We are committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a healthcare provider, we understand the sensitive nature of your information and take our responsibilities seriously.

Who We Are

Northern Beaches Bowen is a sole trader healthcare practice providing Bowen Therapy services.

Business Name: Northern Beaches Bowen
ABN: 506 473 498 19
Address: 69 Forest Ridge Circuit, Peregian Springs, QLD, 4573, Australia
Email: katie@sunshinemedicine.com.au
Phone: 0426 141 608
Website: www.northernbeachesbowen.com.au

For the purposes of Australian privacy law, we are the organisation responsible for deciding how your personal information is collected and used.

What Personal Data We Collect

We collect personal information necessary to provide safe and effective Bowen Therapy treatment and manage our clinic operations.

 

This may include:

• Identity Data: Full name, date of birth 
• Contact Data: Address, phone number, email address 
• Health & Clinical Data: Medical history, current symptoms, injuries, treatment notes, lifestyle factors relevant to Bowen Therapy 
• Financial Data: Payment details (e.g., card or cash transaction records) 
• Appointment Data: Booking history, attendance, cancellations 
• Technical Data: Website usage data such as IP address and browser type 
• Communication Data: Emails, messages, and correspondence with us 

Health information is classified as sensitive information under Australian law and is given a higher level of protection.

How We Collect Your Data

We collect your information in several ways to ensure we can deliver our services effectively:

• Directly from you: When you complete intake forms, attend consultations, or communicate with us 
• Online booking system: When you book appointments via Cliniko 
• During treatment sessions: Through clinical assessments and practitioner notes 
• Payments: When you pay in clinic via card or cash 
• Website interactions: Through cookies and standard website analytics 
• Email communications: When you subscribe to or interact with our emails 

Why We Collect Your Data and Our Legal Basis

We collect and use your personal information only where necessary and lawful under the Privacy Act 1988.

Primary purposes include:

• Providing healthcare treatment
  To assess, diagnose, and deliver Bowen Therapy tailored to your needs 
• Managing appointments
  To schedule, confirm, and send reminders about your bookings 
• Processing payments
  To receive payment for services provided 
• Maintaining clinical records
  To ensure continuity of care and meet professional obligations 
• Legal and regulatory compliance
  To comply with healthcare, tax, and record-keeping requirements 

Sensitive (Health) Information

We collect and use your health information:

• With your consent, and 
• Where necessary to provide healthcare services 

Marketing Communications

If you opt in, we may use your contact details to send you updates, health tips, or clinic news via Mailchimp. You can withdraw your consent at any time.

Who We Share Your Data With

We do not sell or rent your personal information. We only share your data where necessary to operate the clinic:

• Cliniko (Practice Management Software)
  Used for appointment scheduling and secure storage of clinical records (data stored in Australia) 
• Mailchimp (Email Marketing Platform)
  Used to send marketing communications (data may be processed in the United States) 
• The Practitioner (Sole Trader)
  Your information is accessed only by the clinic owner/practitioner 

We do not share your data with any other third parties unless required by law (e.g., court orders or mandatory reporting obligations).

How Long We Keep Your Data

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Our safeguards include:

• Secure digital record storage via Cliniko 
• Password-protected systems and devices 
• Restricted access (only the practitioner can access your data) 
• Secure handling of paper and electronic records 
• Confidentiality obligations as a healthcare provider

Your Rights

Under Australian privacy law, you have the following rights:

• Access your information
  You can request a copy of the personal information we hold about you 
• Request corrections
  You can ask us to correct inaccurate or outdated information 
• Withdraw consent
  You can withdraw consent for marketing or certain uses of your data 
• Make a complaint
  If you believe your privacy has been breached 

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

We provide services to patients under the age of 18.

For minors:

• Consent must be provided by a parent or legal guardian 
• We take extra care to ensure that information is handled appropriately 
• Communications and decisions regarding treatment will involve the parent or guardian where required

Marketing Communications

We may send you marketing emails through Mailchimp if you have opted in to receive them.

• You can unsubscribe at any time by clicking the unsubscribe link in emails 
• You can also contact us directly to opt out 
• Appointment reminders and essential service messages are not considered marketing

Cookies and Website Tracking

Our website (www.northernbeachesbowen.com.au) may use basic cookies to:

• Ensure the website functions correctly 
• Improve user experience 
• Collect general website usage data 

You can manage or disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.

Any significant changes will be communicated via:

• Our website 
• Direct communication where appropriate

How to Make a Complaint

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

The OAIC is the independent regulator responsible for privacy protection in Australia.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Northern Beaches Bowen
69 Forest Ridge Circuit
Peregian Springs, QLD, 4573
Australia

Email: katie@sunshinemedicine.com.au
Phone: 426141608
Website: www.northernbeachesbowen.com.au

Last Updated 9 April 2026